Information and consulting

Still got questions? You are not sure if the item you have selected is really the right one for your scanner? You need a spare part for your scanner that is not listed? No problem - our specialised staff will be happy to answer any questions you may have. You can reach us at/under:

Advisory service and sales

Phone: (+49) 030 / 21 005 2222
E-Mail: shop(at)
Fax: (+49) 030 / 21 005 2230

Technical service and support

Phone: (+49) 030 / 21 005 2244
E-Mail: support(at)
Fax: (+49) 030 / 21 005 2230


Our experience - your advantage

We have more than 20 years of experience in the document scanner, office equipment, scanning and document management business and, are a longtime certified partner of all document scanner manufacturers. Our specially trained sales staff and service technicians convince with their professional knowledge and competence.

Wide range of scanners, scanner spare parts and consumables

The daily functioning of your scanners and their peripherals is of crucial importance in the daily competition. Every downtime costs your company time and money. Our wide range of products, combined with high availability, enable prompt repair and maintenance.

Expertise - Our Strength

Technical advice combined with many years of experience in the scanner and service sector guarantees you the ideal solution for solving your scanner problems.


Scanner Repair and Maintenance

All manufacturers - one contact person

Different types of maintenance, service and repair options are characteristic of our flexibility - regardless of the scanner make, model and type.

With our Bring-in-service and On-site-technician-service we offer you two different repair possibilities.

Bring-In-Service – Cost-effective repair and maintenance in our scanner repair center*

1. Download the (printable) repair request form (.pdf-file).
2. Print out the form in case you want to send the filled out form back to us via fax or mail.
3. Fill out repair request form.
4. E-mail, fax or mail the filled out form to us.
5. Send in your defective scanner for repair or maintenance.
6. A cost estimate is prepared by us.
7. Upon your approval of the cost estimate we will immediately perform the requested repair and/or maintenance. Your device will then be returned to you via UPS, all in a timely manner.

Our Bring-In-Service** is the alternative to on-site repair. The scanner is repaired at our repair center in Berlin. Our large and extensive stock of spare parts enables prompt repair by technicians trained by our manufacturers.

On-site repair and maintenance without closing a service contract

Do you require on-site maintenance or repair? Our technician on-site service is available throughout Germany.

How to:
1. Download the repair/maintenance request form.
2. Fill out the request form and return it to us.
3. Our service technicians will make an appointment with you for an on-site visit.
4. Our service technician repairs/maintains the scanner on-site at your place of business.


About the company

Scannerparts is a business unit of DATAPOOL GmbH Competence for Documents. Detailed information can be found on our About Us Page